4 ways :Different uses technology to improve property management
- January 13, 2018
Here at :Different, we’re rebuilding the Australian property investment market by creating the best Property Management solution for everyone involved. We’ve blended custom-built unique technology with fair pricing and great service to help owners and tenants alike. We pride ourselves not only on our award winning agents, but also our unique blend of time saving tech tools, so we thought we’d take the time to elaborate on why we say we have “Better Technology”.
1. 24/7 Owner Portal
Once you become a :Different customer, you instantly get access to your own dedicated Owner Portal, in which you can chat with agents 24/7, access key documents and get notifications in real time whenever you need to check something. No more missing phone calls from your agent and things getting delayed for days. We’re always available, right in the palm of your hand.
On the other end, your tenants also get custom applications for chatting and getting notifications in real-time as well. All in all, we’ve found that improving communication greatly reduces any issues.
2. Patented maintenance provider selection
One of our most exciting technological advances is our patented Maintenance provider selection software. While our agents manually review all requests to ensure a human touch, we use our patented software to determine what’s appropriate with your property. Once approved by you, our tradesperson selection system then finds the best person for the job from our high quality directory. After hundreds of maintenance requests and working with dozens of service providers our software can match the most accurate provider and handle all the messaging, hiring and coordination without you lifting a finger. We track every job across 10+ performance criteria so our system is always up to date and objectively choosing the right person. No more bad experiences.
3. Rent payment/collection apps
We know why you’re investing in property. You want to plan for the future and take care of your family, and you need on time rent payments to be successful at that. As our main goal is to simplify the entire Property Management process, we realise the importance of payment processing. Our direct debit system is set up as soon as we receive your tenant’s contact information. From there, we’ll automatically monitor the accounts, and instantly follow up on the rare delays. You receive clear, up-to-date monthly statements that you can access 24/7 through your owner portal. On top of all of this, we’ve got Australia’s first and only Rent Guarantee where we cover the rent default, tenant damage, liability and much more. Different pays for it in your first year, and it’s subsidised if you choose to take it in future years.
4. 360 video inspections
Tired of photo inspections or even worse, text updates from your PM that say “things look good”? Can’t make your inspections in person? We get it. Our agents are equipped with state-of-the-art 360 cameras which they use to give you an incredibly accurate picture of the state of your property. Our inspections are automatically scheduled. We compare each inspection to the last report, and provide comprehensive descriptions, videos and 360′ photos to make you feel like you’re there. Your :Different inspections will leave you with a sense of ease because you know exactly what’s going on with your investment.