Introducing A New Addition To Your Service Offering: Your Property Partners

Published 31 August 2021 - Updated 9 days ago

For too long, investment property owners have put up with incompetent & inconsistent service because “that’s just the way it is” - but we’re here to offer a fresh take on what property management can be. 

Here at :Different, we believe it is through combining innovative technology solutions with an experienced, understanding team that we can deliver the best experience possible for our owners and tenants. To date, we have achieved this through the launch of our Owner App, Tenant App and the introduction of our Team-Based Approach - allowing us to stay proactive and timely, giving you time back in your day for the things that matter  

It has now been 4 years since we embarked on our journey to rebuild property management and during this time we have collected a lot of feedback and learned a lot. Every day we are growing and improving, and have been listening, deeply and intently, finding out what it is that our customers want. 

It is with this growth and learning in mind, that we are excited to announce an addition to our service offering. Every :Different owner (and their tenants) will now be paired with a dedicated Property Partner. They’re your personal point of contact, there to offer support and advice when you need it. 

As a property partner, my role is to build meaningful relationships with customers so that I can thoughtfully guide them with their property management needs.

Paige McDonald, :Different Property Partner

The :Different experience: how your Property Partner fits into the overall service

You might be wondering how we differ from a regular property manager

When it comes to managing your property, we combine three service elements to ensure you spend less time thinking about your property:

Our latest service offering including our team of specialists, smart tech solutions and property partners

Your Owner App is the first point of call to get access to information and make fast decisions, eliminating the need for phone calls or emails by 70%. Straight from the app, you can see how much you’ve been paid, the status of any current maintenance tasks, information on your leasing campaign and other key pieces of information.

When your owner app doesn’t have the answer, our team of experts are there to provide consistent, specialised support for specific moments such as Compliance, Leasing and Maintenance. Instead of working with a single property manager who is expected to know and do everything, we believe working with specialised individuals who know their area very well ensures you receive the best service and most authoritative answers possible. 

And finally, your Property Partner is your personal point of contact who knows your property like the back of their hand. They will be there for you whenever you need knowledgeable, trusted advice.

We’ve had frustrated owners feel like we’re just a “messaging service”. We’ve also had owners who’ve experienced “poor/no follow-up when requesting staff to contact” them. We realised we had a lot to improve on, and that’s why we’ve introduced our Property Partners to help provide our owners with the proactive service we know they deserve. 

What is a property partner, and how do they help you?

Every :Different owner is matched to two Property Partners, who are there to offer advice & their experienced help. You’ll be able to contact them through their direct phone extension, email, or by booking a call through your Owner App whenever you’re looking for dedicated support. With at least 5 years of real estate experience, they are experts in property management and will be able to give you the confidence that your property is taken care of so that you have one less thing to worry about. 

But why two Property Partners?

We know that issues with your property don’t magically stop at the end of a working day. It could be 10 pm in the evening and you need our help with your property, but at that hour how do you get in touch with us? Well, your Property Partner will be here to help. With one Property Partner based in Australia and one in Sri Lanka, when we said we wanted to make sure that your home is cared for at all times, we meant it. When it comes to managing your biggest asset, two heads are better than one. 

For everything complicated and confusing, they are your go-to partner. Here’s a rundown of when your Property Partner can help, and when you will be assisted by the whole team instead of just one person.

Here’s what they can and can’t do

They will

They won’t

✅  Be contactable via email, your Owner App & a direct phone line

✅  Know you, your property & your tenants well

✅  Come to the rescue in tricky situations such as lease renewals, tribunal cases and complicated maintenance work  

✅  Be part of our service system - together with our ower app & team of specialists, ensuring you are always informed & in control.

❌  Answer every single enquiry you have, sometimes our team of specialists will be better suited to jump in & help

❌  Run your inspections or open homes - our field team & leasing team are specialised in this area

❌  Come over & fix the broken pipe - our dedicated network of local trades are on call for such moments

❌  be the only person you deal with at :Different. Our unique offering means we have a multi-layered approach to ensuring the best experience possible for you & your property 

Your Property Partners are your dedicated points of contact. No more playing phone tag - your Property Partner is here to help you get to the root of problems as they come up.

Proactive property management, for now, and the future

Over the years, we have always tried to live by our values of never settling and constantly innovating, be it with technology or with how we serve our customers. It can be easy to label us as “those guys with an app”, but we are more than that. We are a collective of property experts and tech specialists who place you at the heart of everything we do, helping you find the time to do what you love.

With your new Property Partner, you can do just that: focus on the things that matter most, and rest easy knowing that your home is well taken care of.

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Disclaimer: The views, information, or opinions expressed in this blog post are for general information purposes only and should not be relied upon. We have not taken into account specific situations, facts or circumstances, and no part of this blog post constitutes personal financial, legal, or tax advice to you. You should seek tax advice from your accountant, specific to your situation.

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