Property maintenance that works for you & your tenants

Transparent and hassle-free maintenance for your investment property. You're kept informed and in control every step of the way.

star ratingRated 4.5/5 by customers who have their properties managed by :Different
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One-click approvals

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Complete visibility

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Benchmarked prices

Maintenance is made simple with :Different

Every maintenance request is reviewed by our team

When your tenant submits a request, it is reviewed by our team first. If the task is invalid or incomplete, we send it back to the tenant for clarification.

All the information you need to make a fast decision

We require that tenants submit photos, videos and a clear description. We use this info to provide clear details of the problem type and where it is.

Be confident you are paying the best price

Our trusted trade network and benchmark data mean you can feel confident you are paying the right price.

How do you know we'll do a job? We publish our real maintenance data for you to see

This is why thousands of property owners across Australia trust us to get the job done

We respond to tenants quickly
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14 day change: 3.0%
Owners approve requests easily
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14 day change: 3.0%
We’re quick to get moving
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14 day change: 13.0%

Knowing the exact progress of every issue is easy and efficient with our mobile app for owners

A single view on maintenance

View all new, in progress and past maintenance issues from a single screen. A comprehensive view on everything your tenant has logged.

Approve with one click (or no clicks)

Select how you want it resolved and evaluate prices

Automated status updates

Get notified once the job is completed. If you want to check on the job at any time, simply login to your app to view the status.

Fast updates when you're needed

We use push notifications to let you know when we need a decision from you. Easily click through to your app to tell us what to do next.

You can be confident when you receive a request because our team reviews each and every request before it ever gets to you.

Learn more about our team-based approach

Common questions owners ask about maintenance

How do you deal with maintenance requests?

Tenants report maintenance requests through our mobile tenant app with detailed photos and videos. The owner then receives a phone notification to view the details of the request from their tenant. From there they can choose from the following options:

  • Find a tradie (this allows us to go ahead and assign a tradesperson, however we’ll always source quotes for estimates of $250)
  • I will fix it myself
  • I have a preferred tradie 
  • Under Warranty 
  • I’d like to discuss this further

For context, we receive over 100 maintenance requests a week, and review 97% of requests received through the app within 12 hours. The faster your maintenance request is approved and validated, the faster the property will be back in working order.

How do you deal with repairs?

Tenants will report maintenance/repairs through their tenant app which will then be sent to you for approval, from there we'll use our best judgement to review and determine what's the most suitable method to amend the issue. 

The tenant and yourself will be able to track the progress of the repair/maintenance issue via the app using our maintenance tracker, allowing you to view any details, photos, videos and the details of the tradesperson it’s been assigned too.

How do you assess if a tenant’s repair/maintenance issue is actually a real issue before calling someone out to look at it?

When tenants report a maintenance/repair issue through the app, they're required to provide as much detail as possible and include photos and video footage. :Different will then review this report and send it through to you for approval.  We always utilise our best judgement to assess the issue before matching the job with an appropriate tradesperson.

Who do I contact if I require an emergency repair?

NSW/VIC:

iBuilt

Contact number: 1300 799 878

Email: helpdesk@ibuiltgroup.com.au

QLD:

RTL Trades

After hours mobile: +61 402 089 128

During office hours: 1300 000 785

Email: sales@rtltrades.com.au

Do you help find qualified tradies to complete the work?  How do you select them?

In taking care of your property, we have developed a network of trusted tradespeople for the jobs. Every member of our network is highly reviewed and complies with all licensing regulations.

What if I want to fix the maintenance issue myself, or nominate a tradie of my choice to complete the work?

Of course, you can fix the maintenance issue yourself or if you have a preferred tradie you would like us to use just let us know the details when we send through the request. We will then inform the tenants and update our system.

How will I know what a fair price of repair is for a maintenance issue at my property?

We will provide you with a maintenance cost estimate, using data on the 80th percentile of the cost of previous repairs for similar issues.

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