Proactive property management in Surry Hills to keep you informed & in control

Traditional property management agencies have multiple fees that are confusing to understand. In Surry Hills, management fees are typically charged on a percentage of rent at 6.2%, and then on multiple fees added for a host of admin related tasks such as inspections, annual statements and administrative tribunals.

For finding new tenants in Surry Hills, we charge 1 week's rent for leasing, a $350 marketing fee and $150 if you need professional photos (all pricing listed is exclusive of GST.)

Our full service property management includes the day to day operations involved in managing your property, handling maintenance requests, routine inspections, finding you suitable tenants, attending tribunal hearings + plus more.

Yes, our NSW office is located at Level 2, Pier 8/9 - 23 Hickson Rd Millers Point NSW 2000. Most of what we do can be handled online and by our team of mobile local experts, however, if the need arises, feel free to pop in and visit us.

Yes, :Different is a fully licenced real estate agency with a team of experienced Surry Hills property managers.

A team of registered Surry Hills real estate agents will manage your property, powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Yes, a rental appraisal can be conducted by a property expert from our local Surry Hills team.

Finding you a good tenant is probably the most important thing we do.

It starts with letting. Unlike traditional agencies, we list every property on realestate.com.au and domain.com.au with professional photos, video walkthroughs, indicative floor plans and clear, well-written descriptions. By including the things that would-be tenants care about, we get more applications, more rapidly.

Once we have applications, we evaluate tenants thoroughly so we can stand behind our recommendations. Any tenant we place will have been checked across the major tenancy databases. We know bad tenants often provide old, or even forged written references, so we call references. We will verify income and employment tenure. Bad tenants may fudge these points - our legally compliant, structured interview process helps us identify those who are trying to pull the wool over our eyes.

After you select a tenant from our recommended, we make sure that the tenancy agreement reflects your concerns from pets on the premises to the length of the lease.

Good tenant selection stops most big problems before they occur, but all tenants will have concerns and questions.

We take care of problems before they become problems. Our systems automatically track arrears and tenants are contacted by phone, email and SMS. We follow up relentlessly to ensure you get paid. We work with you to create a proactive maintenance plan and deal with urgent maintenance requests immediately.

In the very rare cases where we cannot resolve the problem directly, we will attend tribunal proceedings. Meticulous record keeping is the key to a good outcome at tribunals. We’ve designed our service so that every transaction flows through our proprietary system. At tribunals, we always have a complete paper trail, so we can prove our compliance on your behalf.

No, there will be no fees if your existing tenant decides to renew.

Inspections are useful for landlords but a hassle for tenants. We have a team of Surry Hills home experts who will perform at least 2 per year (we will do more, but only when there is a need to). When inspecting, we don’t just walk through and take some photos. Instead, we actively compare the condition with the last report, using our proprietary inspection process.

In taking care of your property, we have developed a network of trusted tradespeople. Every member of our Surry Hills network is highly reviewed and complies with all licensing regulations. We don’t receive kickbacks (or “christmas hampers”) from our tradespeople. We just hire the right people.

Taking care of your property is more than just inspections and maintenance. From bills, to preventative maintenance, to tax reporting, there’s a ton of additional important work we do for you. All we need is your name, email and investment property address to get started. Or feel free to drop us an email at hello@different.com.au

To switch over to :Different, all we need is your name, email and investment property address to get started.

We’ll follow up with you on any additional questions so that we can generate our managing agency agreement and confirm your ownership of the property.

We handle the entire transfer process. Once you sign our agreement, we do the rest. We notify your tenant, the previous property manager and any other relevant parties. We’ll also work with your previous agent to smoothly transition your file and hand over the keys.

If your previous agency agreement requires a notice period, we’ll give that notice on your behalf. This is typically only a 30 day period. We start managing your property once that notice period has ended.

We charge you nothing until we officially start managing your property.