Product update: Routine inspections in your Owner App!

Published 13 March 2022 - Updated 2 months ago

Routine inspections are an important part of property maintenance and staying on top of your investment - it’s why they exist!

Not only do they give you the opportunity to check in with your tenants and identify any potential issues, but your inspection report will also cover you if you ever need evidence in a dispute. 

“During a routine inspection, we check in to see how your tenants are maintaining the home, and look out for any maintenance issues that we can nip in the bud before they snowball into bigger, more expensive problems.” 

Kasey McDonald, Head of Operations (Field Operations, Leasing and Compliance)

If you’re a busy property owner, keeping up with routine inspections can eat into a lot of time (and also be pretty tedious!). That’s why we’ve been working hard on some fab new updates to your Owner App to help out.

It’s now easier than ever to stay on top of your routine inspections

The new inspections feature on your Owner App keeps you updated with timely communications and easy access to your inspections information. Stay in control of your investment, rest assured that your property is being taken care of, and that your tenants are happy!

Introducing routine inspections in your Owner App

Your Owner App now features a single place for you to view info and updates on your routine inspections. Stay informed and in control of what’s going on with your property, whether it’s: 

  • Details about your next inspection 
  • What we’re doing to fix issues 
  • Access to historic inspection reports

You’ll have the confidence to carry on with your day knowing that we’re doing everything to ensure that your property is in tip-top shape.

1. Know when to expect your next routine inspection 

When we’ve scheduled a routine inspection for your property, we’ll ping you with the details. In your Owner App you’ll be able to see the: 

  • Dates when we’ll be working on your inspection
  • Inspector name
  • If it’s a physical or virtual inspection* 

We’ll also let you know if there’s been any change in plan via a push notification. If we need to reschedule or cancel the routine inspection we’ll always keep you informed.

*Note: We will always conduct routine inspections in person where we can, but given the current situation with the pandemic, there are times when we’ll need to carry them out virtually. Don’t worry – we’ll always make it clear in your app so you know whether it’s a physical or virtual inspection. 

2. View your inspection report with a single tap

Once we’ve completed and reviewed the inspection, you’ll be notified to take a look in your Owner App to see how it went. In addition to the details that you would’ve seen when the inspection was scheduled, you’ll also be able to see: 

  • Condition: Good, average, or poor 
  • Maintenance required: Yes or no

Need more details? With one tap you can now see the full inspection report, including photos and descriptions of each part of your property. 

3. Know what we’re doing to follow up on issues

If we find any issues during the inspection, your Property Partner will work with your tenant to address the problem and keep you in the loop. 

Once the issues have been addressed, we’ll ask your tenants to share photos so that you can see the result. For more serious problems, we’ll conduct a follow-up inspection and keep you updated throughout the process. 

4. All your past inspection reports in one place

Once your routine inspection is all done and dusted, you’ll be able to find the report (as well as all your past inspection reports) in a single place – simply navigate to Management > Inspections in your Owner App. 

With everything documented and easily accessible, you can rest assured you’re covered if you ever need to refer to them in a dispute. 

5. Got a question? Your Owner App has the answer! 

If you have any questions about routine or virtual inspections and how they work, your answers are just a couple of taps away.

FAQ’s are located at the bottom of the routine inspections page in your Owner App, and can be found by navigating to Management > Inspections > Routine inspection.  

If you can’t find the answer you’re looking for, just send us a message by tapping the button at the bottom of your routine inspections screen, and we’ll get back to you ASAP.

6. Watch this space – there’s more to come.

This is just the first release of our in-app inspections feature, and our tech teams are busy working with our owners to make it even better!

We always have our ears (and inbox!) open to your feedback, so be sure to drop us a line at hello@different.com.au with any of your thoughts and suggestions.

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