What to expect from an inspection report

Published 02 September 2019 by Alexandra Thompson

Keeping an eye on the condition of your investment property can save time and money down the track. Regular inspections paired with a healthy relationship with tenants, gives property owners peace of mind knowing that their investment is being taken care of. 

Not only are inspections a good opportunity to have your property manager ensure that the tenants are taking care of your investment and keeping an eye on any pre-existing conditions, but it also gives tenants a chance to talk through any grievances with the property. If you want to keep happy, long-term tenants, then it’s important you and your property manager stay on top of these issues.

How often should a property be inspected?

The legislation on frequency of property inspections differs from state to state. However, it’s common practice for a property manager to conduct an annual inspection on behalf of the landlord. At :Different, we conduct a minimum 2x inspections per year, but are happy to accommodate more depending on the landlord’s wishes.

When inspecting, we don’t just walk through and take some photos. Instead, we actively compare the condition with the last report, using our proprietary inspection process.

What should my inspection report look like?

Click below to view a sample inspection report. Although it’s an exit report, it follows the same protocol as an ingoing inspection.

View sample report

What if there are issues?

Detailed photos/videos and a written description should be provided to you as part of the condition report. Images can then be compared to previous inspections and changes can be tracked. 

If any serious or costly issues arise, often the landlord will request to inspect those areas personally. Property managers are able to request a further inspection ahead of works with the tenant. 

If the tenant has caused more than the normal wear and tear damage, your property manager may need to issue them with a notice/warning. If no changes happen, the matter may need to be taken to the tribunal. 

Follow up actions

Any urgent repairs or maintenance, such as broken windows or a defunct hot water system, identified during an inspection should be fixed as soon as possible. These are basic amenities that the tenant can expect.

Any minor or not urgent repairs can be planned and budgeted for. The property manager should be sourcing a minimum of three quotes for any work over a predetermined value. This amount will differ from agency to agency. Here at :Different this minimum amount will be agreed upon with the landlord and will be quoted and presented to the property owner before any commitment to tradespeople is made.

Overall, the property inspection report should give the landlord a clear and accurate view of the state of their investment property, the condition in which the tenants are keeping it and advice on any immediate repairs and also on things the property manager predicts to become an issue down the track.

The :Different approach to inspection reports

Your inspection reports along with any maintenance requests and historical data can be accessed directly via the online owner portal. You can access this info 24/7 without having to pick up a phone or send an email, we want to make it as easy as possible for everyone.

Demo Owner Portal

Did you know? We have a tenant app! Tenants can use it:

  • To check when their lease expires
  • If they want to report a repair or maintenance issue, there’s a repairs tab where you can make the report and take photos/videos of the problem.
  • To view their last rental inspection went, there’s a documents tab where you can see your last inspection.
  • If they want to know where their rent is paid up to, there’s a payments tab where they can view their full history of payments.
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