Most property owners know from experience that transparent, efficient communication is of vital importance, and having to chase for updates is a pain that no owner wants to deal with. 

In a survey we conducted, we asked owners the question: What were you hoping your new property manager would do for you when you originally signed up? 

Here’s what we found: 27% of owners hoped that their property manager would be “responsive”, “easy to deal with”, and be able to provide “speedy communication”.

That’s why, we’ve set out to make it easier for you to connect with the best person to answer your questions.

Whilst there are a number of ways you can get in touch depending on what you need (including emails and in-app messages), you can now book a call with your Property Partner, directly through your Different Owner app avoiding call transfer risk that can occur.

So how does it work?

You can find the “Book in a call” feature in the “Account” tab of your Different Owner app.

Instead of calling directly and waiting to be routed to the right person, you can save time by letting your Property Partner call you back at a time that suits you.

If you have someone you want in the call with you (for example, a co-owner of your property), you can add their details so that they are added to the call.

Is there anything that’s helpful for your Property Partner know? To help your Property Partner to be better prepared to answer your questions, you can add any context when you’re booking.

Your Property Partner will call you back with the answers - it’s as easy as that. 

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