Have you just heard from our team that you’re scheduled for a routine inspection? We understand that you may have questions about how we’re going to carry out the process. You might even have doubts about letting us into your home, because, well, it’s your home - and we get it!

While these inspections are there for us to check on the property on behalf of the owner, we’re also here to make sure you feel comfortable and confident knowing what to expect. 

Regular routine inspections are necessary to check in on the property and identify possible maintenance issues - but you can rest assured that we’re not conducting a housework inspection! We appreciate that the property is your home, so a tidy and well-kept effort is enough.

To make sure that we can provide the owner with an accurate view of the condition of the property (and also meet insurance requirements), our staff will need to take photos of both the interior and exterior of the property.

You’re very welcome to join our staff at the inspection, but no stress if you can’t make it. We’ll use our office keys for access if you’re unable to be home at the scheduled time, and we’ll always be sure to leave your home as we found it.

If you’ve experienced any general maintenance issues, please log these through your Tenant App before the day of the inspection, so that the owner can review these in advance. 

Here’s how to log a maintenance request in your app: 

1. Tap the maintenance tab on the bottom of your home page 
2. Tap the purple plus button
3. Follow the prompts to submit your request 

If you have a dog, please make sure that they are either restrained or away from the property during the inspection to ensure that our staff have safe access to the entire property.

Disclaimer: The information provided on this blog is for general informational purposes only. All information is provided in good faith; however, we do not account for specific situations, facts or circumstances. As such, we make no representation or warranty of any kind whatsoever, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information presented.

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