Tenants: What you need to know ahead of your routine inspection

Published 15th February 2022Updated 18th May 2023

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Have you just heard from our team that you’re scheduled for a routine inspection? We understand that you may have questions about how we’re going to carry out the process. You might even have doubts about letting us into your home, because, well, it’s your home - and we get it!

While these inspections are there for us to check on the property on behalf of the owner, we’re also here to make sure you feel comfortable and confident knowing what to expect. 

We’re here to respect your space and lifestyle

Regular routine inspections are necessary to check in on the property and identify possible maintenance issues - but you can rest assured that we’re not conducting a housework inspection! We appreciate that the property is your home, so a tidy and well-kept effort is enough.

Be mindful we will need to take photos of the property

To make sure that we can provide the owner with an accurate view of the condition of the property (and also meet insurance requirements), our staff will need to take photos of both the interior and exterior of the property.

Your attendance is completely optional

You’re very welcome to join our staff at the inspection, but no stress if you can’t make it. We’ll use our office keys for access if you’re unable to be home at the scheduled time, and we’ll always be sure to leave your home as we found it.

Log your maintenance request ahead of the inspection

If you’ve experienced any general maintenance issues, please log these through your Tenant App before the day of the inspection, so that the owner can review these in advance. 

Here’s how to log a maintenance request in your app: 

  1. Tap the maintenance tab on the bottom of your home page 
  2. Tap the purple plus button
  3. Follow the prompts to submit your request 

Keep dogs restrained during the inspection

If you have a dog, please make sure that they are either restrained or away from the property during the inspection to ensure that our staff have safe access to the entire property.

Routine inspections are a necessary part of good property management and help make sure that your home is safe and stays well maintained. We will always respect your space and lifestyle during our inspections and will leave your home as we found it.  

Disclaimer: The information provided on this blog is for general informational purposes only. All information is provided in good faith; however, we do not account for specific situations, facts or circumstances. As such, we make no representation or warranty of any kind whatsoever, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information presented.

This blog may also contain links to other sites or content belonging to or originating from third parties. We do not investigate or monitor such external links for accuracy, adequacy, validity, reliability, availability or completeness, and therefore, we shall not be liable and/or held responsible for any information contained therein.

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