New owner guide

Published 02 April 2020 by Team :Different

Welcome to :Different! As a new owner you will find some of our processes familiar and some – well, different. Below we have broken down some of the most standard processes you will experience with us. Of course, this is only the beginning of (what we hope to be) a long friendship. We can’t wait to look after you, your tenants and your property.

Like always, we are here for you at hello@different.com.au or via your owner portal/owner app

Routine inspections

We conduct a minimum of 2x routine inspections per year. Each state has its own regulations on how often landlords are allowed to conduct routine inspections as per below. We can conduct more inspections if you require and are permitted.

  • NSW: 4 times a year
  • Victoria: every 6 months (but not within the first 3 months)
  • Queensland: every 3 months

Statements/disbursements

We process disbursements on the 15th and end of each month. We generate a statement within 3 working days at the end of each month and upload it to your owner portal and/or app.

Talk with the team

We use a team-based approach at :Different and this means you will deal with the best person who’s soonest available to help with your issue. You can reach the team on hello@different.com.au or via your owner portal/app

Read more about our team-based approach here.

Maintenance

Tenants can report an issue from their tenant app and always require a photo or video. When maintenance issues arise, you will be sent a text message or push notification if you have the iPhone app installed. You will have the opportunity to tell us if you want us to find a tradie, will fix it yourself, or require more information to review it.

We will then arrange quotes for an issue we expect to cost more than $250 and take care of the issue with our preferred list of trade’s that we work with regularly. We also sometimes find issues ourselves when doing routine inspections, they’re handled in the same way.

Insurance

Hopefully nothing goes wrong, but if it does then we will take care of the claim process for you as usually we’ll be managing the problem that leads to it. If you need to start the process yourself, it’s best to contact us.

Learn more about our FREE insurance here.

Lease renewals

90 days before a tenants lease ends, we send you an automated email to ask what you’d like to do. Assuming you want to renew the lease, we then have an automated process for the tenants to tell us if they want to renew or move out. This means we take care of it proactively and if they want to move out, we have ample time to put together a leasing campaign.

Moving out / Finding new tenants

When your tenants are moving out, we will first do an outgoing inspection and then we will take care of everything to find new tenants. It starts with a market rent appraisal, we run open homes, screen and check tenants and then do an ingoing inspection before they move in.